Our Return Policy
We want you to love your purchase. If you're not completely satisfied, we offer hassle-free returns and exchanges within 30 days of delivery.
Eligibility Criteria
Items are eligible for return or exchange if they meet the following conditions:
- Returned within 30 days of delivery date
- Item is unworn, unwashed, and in original condition
- All original tags and packaging are intact
- Proof of purchase is provided (order confirmation or receipt)
- Item has not been altered or damaged
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom/Made-to-Measure Items: Pieces created to your specific measurements
- Sale/Clearance Items: Items marked as final sale
- Personalized Items: Abayas with custom embroidery or monograms
- Items worn or altered: Products showing signs of wear
- Items without tags: Products with removed or damaged tags
How to Return an Item
1️⃣
Initiate Return
Contact our customer service team or use your online account to start a return request. Provide your order number and reason for return.
2️⃣
Receive Label
We'll email you a prepaid return shipping label within 24 hours. Print the label and attach it to your package.
3️⃣
Ship It Back
Pack the item securely in its original packaging. Drop off at any authorized shipping location or request a pickup.
Refund Information
- Processing Time: Refunds are processed within 5-7 business days of receiving your return
- Refund Method: Original payment method will be credited
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
- Return Shipping: Free for domestic returns; international returns may incur fees
- Notification: You'll receive an email confirmation once your refund is processed
- Bank Processing: Allow 3-5 additional business days for funds to appear in your account
Exchanges
Need a different size or color? We make exchanges easy!
- Free exchanges for size and color within 30 days
- Exchange items must meet the same eligibility criteria as returns
- We'll ship your exchange item as soon as we receive your original item
- If your desired item is out of stock, we'll issue a full refund
- Express shipping available for urgent exchanges (additional cost)
Damaged or Defective Items
We inspect all items before shipping, but if you receive a damaged or defective product:
- Contact us within 48 hours of receiving your order
- Provide photos of the damage or defect
- We'll arrange for immediate replacement at no cost
- If a replacement isn't available, we'll issue a full refund
- Keep the original packaging until the issue is resolved
Store Credit Option
Choose store credit for your return and receive:
110% Credit Value
Get 10% more in store credit instead of a refund
No Expiration
Store credit never expires - use it whenever you're ready
Instant Processing
Store credit is issued immediately upon return receipt
Frequently Asked Questions
Can I return a sale item?
Sale items can be returned within 30 days unless marked as "Final Sale." Check the product page for specific return eligibility.
What if I lost my receipt?
We can look up your order using your email address or order number. Contact customer service for assistance.
Can I return a gift?
Yes! The recipient can return gift items for store credit. If the gift giver used their account, they can process a regular return.
Who pays for return shipping?
We provide free return shipping labels for domestic returns. International customers may need to cover return shipping costs unless the return is due to our error.
How do I cancel my order?
Contact us immediately at Info@meenmodestry.com. If your order hasn't shipped yet, we'll cancel it and issue a full refund.
Need Help With a Return?
Our team is here to make your return experience seamless